Distribution errors are rare, however the vast majority of errors are of two kinds:
• a publisher receiving an incorrect amount of money
If a cheque payment has been made, the cheque will be cancelled, and fees will be correctly allocated with cheque and back-up information produced to the correct value.
If payment has been cleared by the publisher, a manual adjustment will occur and monies will be paid to the correct publisher in the next distribution. Meanwhile the account that has been overpaid will be underpaid in preceding distributions until the correct balance is restored.
• a payment is made to the wrong publisher
Should a publisher be paid for copying of titles that do not belong to them, they are asked to contact the PLS offices. The publisher will be asked either to return the payment or a decision will be taken for PLS to recoup the balance from preceding distributions until a positive balance is restored. This money is then reallocated to the correct publisher and payment made in the next mini distribution.